“Madeleine makes the difference between a ‘discussion’ and a creative session in which ideas are generated, that ends with consensus and action plans. Her meticulous planning, use of tools and processes to engage everyone are essential assets for a productive meeting. She has a unique ability to reach out to all participants and to engage and motivate all to contribute their best. She is one of the few personalities that I know who are able to break through the shells of those who feel uncomfortable to contribute, while tuning down the volume of those who appear to dominate a session with humour and caring engagement.”