“The question most membership associations face: “Are we getting enough out of our meetings?” Madeleine helped us step out of our routine and think again about what we can do to better plan, run and follow-up meetings. The training was a mix of team brainstorming sessions, processes to improve how we work (all accompanied by fun illustrations and easy-to-remember catchphrases), plus good tips on how to manage meetings. Add to that Madeleine’s warm personality and her professionalism, and we immediately felt at ease and were inspired to change and improve the meeting experience for our members and for ourselves.”